Refund policy
Refund & Cancellation Policy
For non-custom items, you may request a return within 30 days of receiving your order. Please note that this does not apply to custom-made products.
All MotoProWorks graphics are made to order and produced specifically for the selected bike model, design, and options.
Because each product is custom-made, the right of withdrawal does not apply once production has begun, in accordance with EU Directive 2011/83/EU, Article 16(c) regarding goods made to the consumer’s specifications or clearly personalized.
Cancellation and refund eligibility depend on the stage of the order.
We do not hold stock. All products are individually produced upon request. By placing an order, you agree to these conditions.
1. Before Design Work or Production
Orders may be canceled with a full refund if:
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No design work has been started, and
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The order has not entered the production preparation stage.
To request a cancelation, please contact us as soon as possible using the form on our Order Support page.
The full order amount will be refunded to the original payment method.
2. After Design Work (Visual Proof / Mockup)
If a visual proof or mockup has been created, the order may still be canceled before the order enters production.
However, a €49 design processing fee will be deducted from the refund.
This fee compensates the design work and internal processing required to prepare the visual proof.
This applies in all cases where a visual proof is produced, including:
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Orders with customization (name, number, flag, color changes, logos, etc.)
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Orders without customization where the customer requests a visual proof before production
Even when no modifications are requested, preparing a visual proof requires time and processing by our design team.
Cancelation requests must be submitted as soon as possible through the form on our Order Support page.
3. After Production Has Started
Once an order has entered production or production preparation, it can no longer be canceled, modified, or refunded.
Production preparation includes internal steps such as preparing print files, scheduling the order for printing, material preparation, and initiating manufacturing.
From the moment production begins, the product is being manufactured specifically according to the customer’s order and specifications.
For this reason, the right of withdrawal no longer applies, in accordance with EU Directive 2011/83/EU, Article 16(c) regarding goods made to the consumer’s specifications or clearly personalized.
Returns
Due to the custom-made nature of our products, returns or exchanges are not accepted.
This policy is in accordance with EU Directive 2011/83/EU, Article 16(c), which excludes personalized or made-to-order products from the standard withdrawal right.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, the issue must be reported within 48 hours of delivery.
Please submit your claim through our Order Issues page.
Include clear photos and a description of the issue so our team can review it quickly.
Once evaluated, we will provide an appropriate solution, which may include replacement parts or a reprint of the affected graphics.
Refund Processing
Approved refunds will be issued to the original payment method used for the order.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your payment provider or bank.
Customer Responsibility Before Production
Customers are responsible for ensuring that all order details are correct before production begins. This includes:
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Selected bike model and year
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Design choice
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Customization details (name, number, flag, colors, logos, etc.)
If a visual proof is provided, customers must carefully review and approve the design before production.
Once the design has been approved and the order enters production, changes or cancellations are no longer possible.
MotoProWorks is not responsible for errors that were approved by the customer during the proofing process.