Shipping Policy

MotoProWorks graphics are produced in Sweden and shipped worldwide.

Below you’ll find information about production, delivery estimates, shipping costs, customs and import taxes.

Production Time

All MotoProWorks graphics are made to order.

Production normally takes 4–6 business days before shipment. If your order includes customizations or a requested visual proof, production begins after the design has been finalized or approved.

Production may take longer during major promotions or other busy periods.

Delivery Times

Delivery time begins after production is complete and the order has shipped.

Estimated transit times:

• European Union: 2–5 business days

• United States and Canada: 3–6 business days

• United Kingdom, Switzerland and Norway: 3–6 business days

You’ll receive a shipping confirmation with tracking information when your order is dispatched.

Delivery times are estimates. Customs processing, carrier operations, weather and local conditions may cause delays. Express delivery may be available for selected destinations.

Shipping Costs

Shipping prices and any available free-shipping thresholds are displayed in the cart and at checkout. Thresholds may vary by market and currency.

If your country or region is unavailable at checkout, please contact our support team.

Local Pickup in Sweden

Customers in Sweden can select free pickup from our Gothenburg headquarters when this option is available at checkout.

We’ll notify you when your order is ready for collection.

Customs, Import Duties and Taxes

All orders ship from Sweden.

Import rules depend on the destination. Unless expressly stated otherwise, shipments to destinations outside the EU are sent under DAP (Delivered at Place) terms. This means the recipient is responsible for import VAT, customs duty and carrier clearance fees charged after the shipment arrives.

European Union

Applicable VAT is included at checkout for orders delivered within the EU VAT area. Customs clearance does not normally apply.

Some territories—including the Canary Islands, Åland, Ceuta and Melilla—are outside the standard EU VAT area or follow separate import procedures. Local import tax and carrier clearance fees may therefore apply.

United Kingdom

England, Scotland and Wales

Orders are shipped from Sweden under DAP terms.

MotoProWorks does not collect UK VAT, customs duty or carrier clearance fees at checkout. The recipient is responsible for:

• UK import VAT

• Any applicable customs duty

• Carrier clearance, brokerage or disbursement fees

The carrier will normally contact the recipient with payment or clearance instructions. Import VAT is generally calculated using the customs value of the goods together with shipping, insurance and any applicable duty.

Northern Ireland

Orders delivered to Northern Ireland addresses with a BT postcode follow different VAT rules for goods. Applicable VAT is collected at checkout under the EU VAT system.

Norway

MotoProWorks is registered under Norway’s VOEC scheme.

For eligible consumer orders:

• Norwegian VAT of 25% is collected at checkout.

• The NOK 3,000 limit applies to each individual item, excluding shipping and VAT—not to the total order.

• Several eligible items below NOK 3,000 each may be shipped together under VOEC.

• If an item exceeds NOK 3,000, normal Norwegian import procedures apply and the recipient may be charged import VAT and carrier clearance fees upon import.

VOEC does not apply to qualifying business purchases. Norwegian business customers should provide their organisation number and will normally handle VAT through the import process.

United States

Shipments may be subject to import duty, taxes and carrier clearance fees.

The amount depends on the product classification, customs value, origin and current US import rules. These charges are separate from the shipping price and are payable by the recipient unless expressly collected at checkout.

Canada

Canadian GST, HST, PST, customs duty and carrier clearance fees may apply depending on the province, customs value and product classification.

These charges are determined during import and are normally payable by the recipient.

Switzerland

Swiss import VAT and carrier clearance fees may apply. Import VAT may be calculated using the customs value together with shipping and other costs.

These charges are normally payable by the recipient.

Other Non-EU Destinations

Local import tax, customs duty and carrier clearance fees may apply. These charges are determined by the destination country and carrier and are normally payable by the recipient.

MotoProWorks cannot guarantee or control the final amount charged by customs authorities or carriers.

Customs Information

Customers are responsible for providing an accurate delivery address, telephone number and email address so the carrier can complete customs clearance.

Business customers must provide any required VAT, organisation or importer identification numbers before shipment.

Customs authorities or carriers may contact the recipient for additional information. Delays caused by missing information or unpaid import charges are outside MotoProWorks’ direct control.

Refused or Unpaid Import Charges

If the recipient refuses or does not pay required import charges, the shipment may be delayed, abandoned or returned to Sweden.

Because MotoProWorks products are made to order and may be personalized, returned shipments are not automatically eligible for a refund. Any available refund will be handled according to our Refund Policy and applicable law. Original shipping, return shipping, customs charges and carrier fees may be deducted where permitted.

Shipping Addresses

Orders must be delivered to a valid physical street address.

We do not ship to PO boxes or military addresses, including APO, FPO and DPO addresses.

If an incorrect address was submitted:

• Before shipment: Contact us immediately. We’ll update the address where possible.

• After shipment: Address changes may not be possible and may incur a carrier fee.

MotoProWorks cannot guarantee replacement or reimbursement when delivery fails because the customer provided an incomplete or incorrect address.

Tracking and Delivery Issues

Once your order ships, you’ll receive tracking information by email.

Carrier tracking provides the latest available delivery information. If a shipment is delayed, missing or damaged, please contact our support team with your order number and tracking number so we can assist with the carrier investigation.

Delivery estimates are not guaranteed.

Questions About Shipping

If you have questions about your order, taxes or delivery, please contact our support team.

For additional information, review our Terms of Service and Refund Policy.

Last updated: October 2026